No one really knows whether the movie master Sam Goldwyn actually said "a verbal contract ain't worth the paper it's written on". The point however is timelessly valid that that if it's not in writing you will always have many interpretations of an event, contract, process or procedure. The central theme to compliance, governance and control systems is writing it down; documentation. Have an independent source - expert in the written word - get your policies, procedures, contracts, training material, processes, work instructions, OH&S documents in shape. Engage Maralan Documentation to partner with you to write the words. Take the tour at www.maralan.com or make a booking for a chat at https://scheduletimewithmaralandocumentation.as.me/schedule.php . We work globally.