Staff in many organisations often write poorly, don't like writing or record information in a fashion unsuitable for use by colleagues or external stakeholders such as auditors. Many staff simply believe that keeping information in their head or in hand-written and scanned notes is “good enough”. Staff write in a great variety of formats, styles, a mix of templates and fonts; with a variety of grammatical forms and idioms. Result: information loss, confusion, reduced productivity & profits. Write it right, help optimise profits, keep the firm out of trouble.

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